Last update: 2.11.2026
Terms & Conditions
Welcome to AXIS PRIME! We are pleased to offer you our services. These Terms
and Conditions (hereinafter the “Terms”) govern your use of our websites
https://www.axisprime.com/ and the services we offer.
1. AUTHORIZATION TO TRADE
The Customer’s application to open an account with AXIS PRIME LTD (trading as “AXIS PRIME”) binds them to the Terms and Conditions of this Agreement, and this action automatically acknowledges and accepts the Terms and Conditions listed below.
AXIS PRIME LTD may maintain one (1) or more accounts in the name of the Customer. It may also conduct transactions for the Customer’s account based on verbal, written, or electronic instructions from the Customer and its officers, partners, principals, employees, and/or other agents (hereinafter referred to as “Representatives”).
The Customer will bear the risk of all unauthorized instructions administered by their Representatives. The Customer will indemnify and hold AXIS PRIME LTD harmless from all claims, liabilities, losses, damages, fees, costs, and/or expenses relating to or arising from AXIS PRIME’s reliance on such instructions, including any improper, unauthorized, or fraudulent instructions by the Representatives, unless AXIS PRIME’s conduct was grossly negligent and/or willful.
All transactions between AXIS PRIME LTD and the Customer shall be governed by the terms of this Agreement, as amended from time to time.
2. ACCOUNTS
2.1 ACCOUNT APPROVALS AND MAINTENANCE
AXIS PRIME LTD reserves the right, in its sole and absolute discretion, to reject the Customer’s application and/or close the Customer’s account for any reason. Customers will be required to provide additional information and/or documentation to AXIS PRIME LTD. This is done to allow AXIS PRIME LTD to continue servicing the Customer’s account.
At any time, at its sole and absolute discretion, AXIS PRIME LTD may restrict trading, disbursements, and/or transfers administered by the Customer. The Agreement may be amended, changed, revised, supplemented, and/or modified at any time by AXIS PRIME LTD. The most recent version of the Agreement will be published on the website. This Agreement cannot be modified by the Customer’s verbal and/or written statements or amendments without the prior written consent of the General Counsel of AXIS PRIME LTD.
2.2 RESTRICTED TERRITORIES
AXIS PRIME LTD reserves the right to restrict access to all and/or a portion of the Website and/or Services in the future with respect to certain jurisdictions. The Customer acknowledges and agrees that AXIS PRIME LTD is not liable if the country in which the Customer resides or is located becomes restricted or blocked.
Restricted Territories include, but are not limited to, the following:
Afghanistan, Australia, Congo, Crimea, Cyprus, Democratic Republic of the Congo, Donetsk, Iran, Iraq, North Korea, Lebanon, Luhansk, Myanmar, New Zealand, Republic of the Congo, Russia, Saint Lucia, Somalia, South Sudan, Sri Lanka, Sudan, Syrian Arab Republic, Tunisia, Vanuatu, Virgin Islands, Yemen, Zimbabwe.
The Customer acknowledges and agrees that accounts are only separated in the books and records of AXIS PRIME LTD. The Customer also acknowledges that their funds are not insured and are deposited with a liquidity provider chosen at the sole discretion of AXIS PRIME LTD.
2.3 MARGINS AND DEPOSIT REQUIREMENTS
The Customer shall provide and maintain margin in such amounts and in such forms as AXIS PRIME, in its sole discretion, may require.
AXIS PRIME LTD may require the Customer to deposit additional margin via immediate wire transfer when and as required by the Company and will immediately meet all margin calls in such mode of transmission as AXIS PRIME LTD shall, in its sole discretion, designate. AXIS PRIME LTD may, at its sole discretion, limit the amount and/or total number of open positions that the Customer may acquire or maintain at AXIS PRIME LTD.
AXIS PRIME LTD reserves the right to close Customer’s accounts whenever deemed necessary. AXIS PRIME LTD is not liable for any loss and/or damage caused, directly nor indirectly, by any events, actions or omissions, including – but not limited to – loss or damage caused, directly or indirectly, by any delays or inaccuracies in the transmission of orders and/or information due to a breakdown in or failure of any transmission or communication facilities.
2.4 ROLLOVERS
At the sole discretion of AXIS PRIME LTD, the terms and/or methods for delivering, offsetting, or rolling over the Customer’s open positions may vary from Customer to Customer.
The Customer acknowledges and agrees that any positions held in the Customer’s account at 00:00 (server time) may be rolled over to the following settlement date, and the account may be debited or credited for the interest differential for the rollover period.
2.5 SETTLEMENT DATE OFFSET INSTRUCTIONS
If the Customer fails to meet their obligations (such as providing funds, instructions, and/or delivery documents) by the specified time, AXIS PRIME LTD reserves the right to take immediate action, without prior notice or request to the Customer. This includes, but is not limited to, offsetting the Customer’s position(s), rolling over the Customer’s position(s) into the next settlement period, or making or receiving delivery on behalf of the Customer, under terms and methods deemed reasonable by AXIS PRIME LTD in its sole discretion. In such cases, AXIS PRIME LTD may, at its discretion, block the Customer from taking further actions on their account(s), and proceed with the necessary actions without asking for permission or instructions from the Customer. This may be done to protect AXIS PRIME’s interests, ensure proper settlement, or prevent any further risk, as deemed appropriate by AXIS PRIME LTD.
2.5.1 Negative Balance Offset and Withdrawal Restriction
If at any time the Client’s trading account balance becomes negative, the Client shall be required to fully offset the negative balance by depositing additional funds or through realized profits on the account before any request for withdrawal of funds can be processed or honored by the Company.
No withdrawals of any funds (including profits, credits, or margin releases) will be permitted while any negative balance remains on the Client’s account.
Once the Client’s account balance has been restored to zero or a positive amount, withdrawal requests may be processed in accordance with the Company’s standard withdrawal procedures and timelines.
The Client further agrees that the Company shall have no obligation to process any withdrawal request until all outstanding negative balances have been fully satisfied, and the Company shall not be liable for any losses, costs, or damages arising from the enforcement of this provision.
2.6 LIQUIDATION OF ACCOUNTS
2.6.1 The Customer acknowledges the following account liquidation reasons:
death or judicial declaration of incompetency of the Customer;
filing of a petition in bankruptcy, or a petition for the appointment of a receiver, or the institution of any insolvency or similar proceeding by or against the Customer;
filing of an attachment against any of the Customer’s accounts carried by AXIS PRIME LTD;
insufficient margin or determination by AXIS PRIME LTD;
in its sole discretion, AXIS PRIME LTD may take one or more of the following actions, or any portion thereof:
sell or purchase any or all contracts, securities, or other property held or carried for the Customer; and
cancel any or all outstanding orders or contracts, or other commitments made with the Customer.
2.6.2 Any of the aforementioned actions may be taken without the demand for margin or additional margin, without prior notice of sale and/or purchase or other notice to the Customer, the Customer’s personal or appointed representatives, heirs, executors, administrators, trustees, legatees, or assigns, and regardless of whether the ownership interest is solely or jointly held.
3. CONSUMER REPRESENTATIONS
3.1 The Customer represents and warrants that:
The Customer is of sound mind, legal age, and legal competence;
The execution and delivery of this Agreement and all transactions contemplated hereby have been duly authorized by the Customer and will not violate any statute, rule, regulation, ordinance, charter, by-law, or pleading;
The Customer will pay all amounts due;
The Customer agrees to promptly notify AXIS PRIME LTD of any changes to their personal and/or contact information;
Customers are prohibited from engaging in transactions for the purpose of arbitrage or exploitation of temporary inaccuracies or technical discrepancies; and
The Customer warrants that the financial information disclosed to AXIS PRIME LTD in the application is an accurate reflection of the Customer’s current financial condition, and that AXIS PRIME will be promptly notified of any changes to such information.
3.2 The Customer represents and warrants that Gross Income, Total Assets, and Liabilities were correctly calculated when determining the Customer’s Net Worth.
3.3 The Customer represents and warrants that when determining the value of Total Assets, it included cash and/or cash equivalents, U.S. Government and Marketable securities, real estate owned (excluding primary residence), the cash value of life insurance, and other valuable assets.
3.4 The Customer represents and warrants that notes payable to banks (secured and unsecured), notes payable to relatives, real estate mortgages payable (excluding primary residence), and other debts were included in determining the value of liabilities.
3.5 The Customer represents and warrants that they have given careful consideration to the portion of their total assets that they consider to be risk capital. Additionally, the Customer is aware that risk capital is the amount of money the Customer is willing to risk. If lost, the Customer acknowledges that their lifestyle would not be affected in any way.
3.6 The Customer agrees to notify AXIS PRIME LTD immediately if the Customer’s financial condition changes such that the Customer’s net worth and/or risk capital decreases.
3.7 The Customer authorizes AXIS PRIME LTD and/or any agents acting on behalf of the Company to investigate the Customer’s credit standing and, in connection therewith, to contact such banks, financial institutions, and credit agencies as AXIS PRIME LTD deems appropriate to verify information regarding the Customer.
3.8 The Customer authorizes AXIS PRIME LTD to investigate the Customer’s current and past investment activity, as well as to contact futures commission merchants, exchanges, broker/dealers, banks, compliance data centers, and any other financial and investment institution that AXIS PRIME LTD deems appropriate.
3.9 Upon reasonable request made in writing to AXIS PRIME LTD by the Customer, the Customer shall be permitted to review any records maintained by AXIS PRIME LTD pertaining to the Customer’s credit standing. At the sole cost and expense of the Customer, such records may also be copied.
3.10 The Customer acknowledges that AXIS PRIME LTD may provide information (e.g., negative Account information of unsecured debts) regarding the Customer's performance under this Agreement to the agencies, which may have a negative impact on the Customer’s financial standing.
4. ORDER MANAGEMENT
4.1 REQUESTS FOR CANCELLATION AND MODIFICATION
4.1.1 The Customer recognizes that it may be impossible to cancel or modify an order.
4.1.2 The Customer acknowledges and agrees that, if an order cannot be canceled or modified, they are bound by any execution of the original order.
4.1.3 In the event that AXIS PRIME LTD is unable to cancel or modify an order, AXIS PRIME LTD is not liable.
4.1.4 The Customer acknowledges that attempts to modify, cancel, or replace an order may result in the order’s execution or the execution of duplicate orders. In addition, the Customer acknowledges that AXIS PRIME LTD’s systems do not prevent the execution of orders or the placement of duplicate orders, and that the Customer is responsible for all such executions.
4.1.5 The Customer agrees not to assume that any order has been executed or canceled until receiving confirmation from AXIS PRIME LTD regarding order execution. Prior to placing additional orders, the Customer is responsible for determining the status of any pending orders.
4.1.6 The Customer agrees to contact AXIS PRIME LTD if they are unsure of the status of an order.
4.1.7 The Customer agrees to review their online account statement that can be generated by them, regularly to confirm the status of their orders.
4.1.8 Market Outages and Exchange Disruptions
The Client acknowledges and agrees that the prices and liquidity made available by the Company are dependent on the availability of underlying markets, exchanges, liquidity providers, and third-party data feeds, including but not limited to the Chicago Mercantile Exchange (“CME”).
In the event that an underlying exchange or market experiences a delay, outage, suspension, technical failure, or any other disruption (a “Market Disruption Event”), the Company may, at its sole discretion and without liability:
suspend or restrict trading;
cease quoting prices;
reject, cancel, or delay execution of orders;
adjust pricing or execution parameters; and/or
take any other action reasonably required to protect market integrity and the interests of the Company and its clients.
The Client acknowledges that during a Market Disruption Event there may be no available market in which to execute Client orders, and the Company is under no obligation to provide pricing or execute orders during such periods.
The Company shall not be liable for any loss, cost, claim, or expense arising directly or indirectly from a Market Disruption Event, including but not limited to:
inability to place or close a trade;
delayed execution;
unavailability of prices;
widened spreads; or
slippage or price gaps.
The Company will act reasonably and in accordance with its Execution Policy; however, the Client acknowledges that the Company is not responsible for outages or disruptions originating from third-party exchanges, liquidity providers, or data sources.
Nothing in this clause obliges the Company to compensate or refund the Client for losses or missed trading opportunities that occur as a result of a Market Disruption Event.
4.2 DECLARATIONS AND CONFIRMATION
4.2.1 AXIS PRIME LTD will provide the Customer with an online login to view the Customer’s account at any time. AXIS PRIME LTD will not send trade confirmations through the mail.
4.2.2 Absence of objection shall automatically be construed as acceptance of all actions taken by AXIS PRIME LTD or its agents prior to the Customer’s receipt of said reports.
4.2.3 The lack of receipt of a trade confirmation by the Customer does not exempt the Customer from the obligation to object as outlined herein.
4.2.4 The Customer shall pay all charges (including – but not limited to – mark-ups and mark-downs, statement charges, idle Account charges, order cancellation charges, account transfer charges, introducing broker and money manager fees if applicable, and other charges) arising from AXIS PRIME LTD’s provision of services pursuant to this Agreement. AXIS PRIME LTD reserves the right to modify its fees without prior notice.
4.2.5 All fees shall be paid by the Customer as they are incurred, or as determined by AXIS PRIME LTD in its sole and absolute discretion. The Customer hereby authorizes AXIS PRIME LTD to debit his/her account for the amount of any such charge (s).
4.3 DEPOSITS AND WITHDRAWALS
4.3.1 AXIS PRIME LTD acknowledges and agrees to perform deposit and/or withdrawal transactions between the Customer’s AXIS PRIME LTD account, and another account held in the Customer’s name including trading account(s) and/or of which the Customer demonstrates clear ownership to AXIS PRIME LTD.
4.3.2 AXIS PRIME LTD may restrict the Customer’s withdrawal options to prevent money laundering, fraud, and other illegal activities.
4.3.3 Customers of AXIS PRIME LTD can withdraw their funds and benefits whenever necessary. To request a partial or full withdrawal from their account, the Customer must click “Withdrawal” on the AXIS PRIME LTD platform and follow the directions provided.
4.3.4 The Customer must be aware that AXIS PRIME LTD requires two (2) to five (5) business days to process withdrawal requests. It may take up to two (2) or three (3) business days for corresponding withdrawals to reach your credit card, bank account or wallet address.
4.3.5 If the Customer has any questions, they can contact the Customer Support team at AXIS PRIME. Only the same bank account, credit/debit card, or wallet that was used to deposit funds may be used for withdrawals.
4.3.6 AXIS PRIME LTD imposes a minimum withdrawal amount for any withdrawal request made by the Customer. If the requested withdrawal amount is below the minimum threshold reflected on the website, the Company reserves the right to reject or cancel the withdrawal request. The Customer agrees to ensure that the withdrawal amount meets or exceeds the minimum requirement and acknowledges that the Company may reject the withdrawal request. The Company reserves the right to amend the minimum withdrawal amount from time to time, with no notice provided to the Customer.
4.3.7 Additionally, the Customer may be required to provide additional information and documentation on their Source of Wealth and/or Source of Funds when withdrawing funds for additional verification(s), or as and when AXIS PRIME LTD deems appropriate.
4.4 RESPONSIBILITIES OF AXIS PRIME LTD
AXIS PRIME LTD shall not be liable for any losses resulting from the default of any agent or other party used by AXIS PRIME LTD in accordance with this agreement.
4.5 RISK OF CURRENCY FLUCTUATION
If the Customer directs AXIS PRIME LTD to enter into a transaction:
any profit or loss arising as a result of a fluctuation in the rates affecting such a transaction will be entirely for the Customer’s account and will be the sole responsibility of the Customer; and
all initial and subsequent margin deposits must be made in USD, or in another currency that AXIS PRIME LTD may, at its sole discretion, accept, in amounts determined by AXIS PRIME LTD at its sole and absolute discretion.
4.6 CROSS TRADE CONSENT
4.6.1 The Customer hereby acknowledges and agrees that AXIS PRIME LTD may act as the counterparty to the Customer for any trade entered for the undersigned’s account.
4.6.2 The undersigned hereby consents to any such transaction, subject to the limitations and conditions, if any, contained in the rules and regulations of any bank, institution, exchange or board of trade upon which such buy or sell orders are executed, and subject to the limitations and conditions contained in this Agreement.
5. COMMUNICATIONS
5.1 GENERAL COMMUNICATIONS.
Reports, statements, notices, and any other communications shall be transmitted to the Customer electronically by posting to the Customer’s online account or via email to the email address provided by the Customer during the account opening or to any other email address the Customer may designate from time to time to AXIS PRIME LTD.
5.2 EMAIL AND ELECTRONIC COMMUNICATIONS.
5.2.1 All emails sent to or from AXIS PRIME LTD may be monitored, reviewed, and/or disclosed to the Customer or the Customer’s intended recipient.
5.2.2 The Customer agrees to hold harmless AXIS PRIME LTD and any third party for any delay in email delivery, regardless of who caused the delay. The corporate email system of AXIS PRIME LTD may retain email sent to and from the Company’s email address.
5.2.3 The Customer agrees not to transmit orders for the purchase or sale of over-the-counter products via email. In addition, the Customer agrees that AXIS PRIME LTD is not liable for any actions taken or omissions to act as a result of any email message sent to AXIS PRIME LTD by the Customer.
5.2.4 Electronic communications with AXIS PRIME LTD via our website, or a wireless device can be reviewed, and disclosed to a third party. These messages may be stored by AXIS PRIME LTD.
5.3 STATEMENTS AND REPORTING
5.3.1 The Company shall make available to the Customer electronic account statements reflecting trading activity, open and closed positions, balances, margins, fees, and other relevant account information for the applicable reporting period
5.3.2 Statements shall be accessible to the Customer through the Company’s online trading platform and/or client portal. The Customer acknowledges that electronic access to statements constitutes delivery and receipt.
5.3.3 Account statements are provided for informational and record-keeping purposes only and do not constitute financial advice, a recommendation, or an assurance of performance. The Customer is responsible for reviewing all statements promptly and shall notify the Company in writing of any alleged discrepancy, error, or omission within forty-eight (48) hours of the statement being made available. Failure to notify the Company within this timeframe shall constitute acceptance of the statement as accurate and final.
5.3.4 The Company does not guarantee the accuracy or completeness of data originating from third-party liquidity providers, exchanges, pricing sources, or market data feeds. Statements may be subject to correction in the event of administrative, technical, or pricing errors.
5.3.5 The Company reserves the right to amend, restate, or correct any statement to reflect accurate account information, including where required due to system issues, market disruptions, or reconciliation adjustments.
5.3.6 Historical statements and transaction records shall be retained by the Company in accordance with applicable regulatory and record-keeping requirements and shall be made available to the Customer upon reasonable written request.
6. THIRD PARTIES
6.1 NO SEPARATE AGREEMENTS
6.1.1 The Customer acknowledges that no separate agreement with the Customer’s broker or any AXIS PRIME LTD employee and/or agent regarding the trading in the Customer’s account, including any agreement to guarantee profits or limit losses in the Customer’s account, is permitted. The Customer must immediately notify the Compliance Department of AXIS PRIME LTD in writing of any agreement of this nature.
6.1.2 The Customer acknowledges that any representations made by a third party regarding the Customer’s account that differs from the statements the Customer receives from AXIS PRIME LTD must be brought to the attention of AXIS PRIME LTD’s Compliance Department in writing immediately.
6.1.3 The Customer acknowledges that, unless the Customer has delegated discretion to another party by signing AXIS PRIME LTD’s limited power of attorney (“LPOA”), the Customer must authorize every transaction prior to its execution.
6.1.4 The Customer agrees to bring any disputed transactions to the attention of the AXIS PRIME LTD in accordance with the notice provisions of this Agreement.
6.1.5 The Customer agrees to indemnify and hold AXIS PRIME LTD harmless from any damage or liability resulting from the Customer’s failure to notify AXIS PRIME LTD within one (1) business day of any of the occurrences mentioned in this agreement. All notices required by this section shall be sent to the address listed for AXIS PRIME LTD on the Company’s website.
6.2 REVENUE SHARING DISCLOSURE
The Customer acknowledges that AXIS PRIME LTD may enter into revenue-sharing arrangements with or retain the services of any other third-party vendors in connection with technical support, back-office and operational support functions relating to Customer’s Accounts.
6.3 SHARING OF PERSONAL INFORMATION WITH INTRODUCING BROKERS/AFFILIATES
6.3.1 The Customer acknowledges and agrees that, where their account has been opened or linked using an Introducing Broker (“IB”) affiliate code, certain personal and account-related information will be shared with that IB.
6.3.2 Such information is limited to what is necessary for the IB to monitor referral activity, manage the business relationship, and calculate remuneration owed under the Company’s Affiliate Program.
6.3.3 The Customer’s acceptance of these Terms constitutes express consent to this sharing of information.
6.3.4 All such data processing and disclosures shall be conducted in accordance with the Company’s Privacy Policy and in compliance with applicable data protection legislation, including GDPR, UK GDPR, POPIA, and Saint Lucia data protection requirements.
7. COMPLIANCE
7.1 ANTI-MONEY LAUNDERING PROCEDURES
The Customer agrees and acknowledges that AXIS PRIME LTD may conduct the following procedures upon account opening and throughout the account's existence:
7.2 VERIFICATION PROCESSES
7.2.1 In accordance with anti-money laundering and countering the financing of terrorism requirements, AXIS PRIME LTD will identify and verify any individual who registers for its service(s). AXIS PRIME LTD is required to collect information such as – but not limited to – full legal name, date of birth, and residential address when a Customer opens an account. The Customer acknowledges and agrees that AXIS PRIME LTD reserves the right to close the account at its sole discretion due to verification results.
7.2.2 Email address verification:
After completing the sign-up form, the Customer will be prompted to verify their email address by clicking on an activation link which is sent to their email address. In the absence of this step, account access will be denied.
7.2.3 Two-factor authentication:
After completing the sign-up form, the Customer must enable two-factor authentication (“2FA”) on their account in order to access the account. AXIS PRIME LTD accounts are equipped with two-factor authentication to prevent unauthorized access attempts.
7.2.4 Verification of identity checks:
AXIS PRIME LTD may use third party providers to confirm any information the individual registers in order to complete the identity verification. AXIS PRIME LTD may verify the Customer’s information, requiring the Customer to provide official identification documents, proof of address, and/or additional documents that AXIS PRIME LTD will advise the Customer to submit when and as required.
7.2.5 Customer acknowledges that AXIS PRIME LTD may require additional verification checks (which may include requests for additional documents or information) at any time to satisfy routine security checks. AXIS PRIME LTD reserves the right to suspend the account and return any applicable balance if we are unable to verify the Customer’s registered details and if the Customer is unable and/or refuses to provide the requested documentation and/or information.
7.3 MONITORING
AXIS PRIME LTD may monitor account trading activity to investigate and/or identify possible money laundering.
7.3.1 The Customer agrees and acknowledges that the Customer is the exclusive owner and solely responsible, for the confidentiality and protection of the Customer’s account number(s) and password(s) that permit the Customer to place online orders and access AXIS PRIME LTD electronic trading system(s).
7.3.2 The Customer agrees to indemnify and hold harmless AXIS PRIME LTD if a third party utilizes the Customer’s confidential information and gives AXIS PRIME LTD instructions that are contrary to the Customer’s instructions.
7.3.3 The Customer shall notify AXIS PRIME LTD immediately in writing or via email of any loss, theft, and/or unauthorized use of the Customer’s account number and/or passwords.
7.4 INTELLECTUAL PROPERTY AND CONFIDENTIALITY
7.4.1 All copyright, trademark, trade secret, and/or other intellectual property rights in the AXIS PRIME LTD Trading Platform (hereinafter referred to as the “Trading Platform”) shall remain at all times the sole and exclusive property of AXIS PRIME LTD and/or its third party service providers, and Customers shall have no right and/or interest in the Trading Platform other than the right to access and use the Trading Platform as specified in this agreement.
7.4.2 The Customer acknowledges that the Trading Platform has been developed with considerable skill, time, and money, and is therefore confidential.
7.4.3 The Customer will protect the confidentiality of AXIS PRIME LTD and/or its third-party service providers by restricting Trading Platform access to its employees and agents on a need-to-access basis.
7.4.4 The Customer agrees not to publish, distribute, and/or otherwise make available to third parties any information derived from or related to the Trading Platform.
7.4.5 The Customer agrees not to copy, modify, decompile, reverse engineer, or create derivative works based on the Trading Platform or its operation.
7.6 NO ADVICE AND NO RECOMMENDATIONS.
7.6.1 The Customer is aware and acknowledges that AXIS PRIME LTD does not and will not provide investment, legal, and/or tax advice, or trading recommendations. The Customer acknowledges that AXIS PRIME LTD makes no representations regarding the tax consequences or treatment of contracts.
7.6.2 The Customer agrees that the Customer is a self-directed investor and that all orders placed are unsolicited and based on the Customer’s own investment decision or the investment decision of the Customer’s duly authorized representative if applicable.
7.6.3 The Customer agrees that neither AXIS PRIME LTD nor any of its employees may be the Customer’s duly authorized representative and that the Customer will neither solicit nor rely upon AXIS PRIME LTD or any of its employees for investment advice.
7.6.4 The Customer understands that the Customer is solely responsible for all orders entered, including but not limited to trade qualifiers, the number of trades entered, the suitability of any trade(s), investment strategies, and risks associated with each trade, and will not hold AXIS PRIME LTD or any of its employees liable for those investment decisions.
7.6.5 The Customer agrees to indemnify and hold harmless AXIS PRIME LTD and its officers, directors, employees, agents, and affiliates from all and any liability, financial or otherwise, or expense (including attorneys' fees and disbursements), incurred as a result of any losses or damages. As a result of any decisions, instructions, transactions, or strategies employed in the Customer's account by the Customer or the Customer's duly authorized representative, or as a result of any breach by the Customer of any of the covenants, representations, acknowledgments, or warranties contained herein, the Customer may incur losses.
7.7 TRADING RECOMMENDATIONS
7.7.1 The Customer acknowledges that:
Any market recommendations and information communicated to the Customer by AXIS PRIME LTD or by any person within the company, does not constitute an offer to sell or the solicitation of an offer to buy any contract; such recommendation and information, although based on information obtained from sources believed by AXIS PRIME LTD to be reliable, may be based solely on a broker's opinion and that such information may be inaccurate; and
Any market recommendations and information communicated to the Customer
7.7.2 The Customer recognizes that AXIS PRIME LTD and/or its officers, directors, affiliates, associates, stockholders, or representatives may have a position in or intend to buy or sell securities that are the subject of market recommendations provided to the Customer. In addition, the market position of AXIS PRIME LTD or any such officer, director, affiliate, associate, stockholder, or representative may not be consistent with the recommendations provided by AXIS PRIME LTD to the Customer.
7.8 RISK RECOGNITION
7.8.1 The Customer acknowledges that investments in leveraged transactions are speculative, involve a high degree of risk, and are only suitable for those able to assume the risk of losing their margin deposit.
7.8.2 The Customer acknowledges that due to the low margin normally required for trading over-the-counter contracts, price fluctuations in contracts may result in the loss of the Customer’s margin deposit.
7.8.3 The Customer warrants that Customer is willing and able, financially and otherwise, to assume the risk of trading, and in consideration of AXIS PRIME LTD carrying their Account(s), the Customer agrees not to hold AXIS PRIME LTD liable for losses incurred as a result of following its trading recommendations or suggestions or those of its employees, agents, or representatives.
7.8.4 The Customer acknowledges that profit and/or loss assurances are impossible in trading.
7.8.5 The Customer acknowledges that the Customer has not received any such guarantees from AXIS PRIME LTD, any of its representatives, or any introducing agent(s) or other entity with whom the Customer is conducting their AXIS PRIME LTD Account, and that the Customer has not entered into this agreement in consideration of or reliance on any such guarantees or similar representations.
7.9 RECORDINGS
7.9.1 The Customer agrees and acknowledges that all conversations between the Customer and AXIS PRIME LTD personnel regarding Customer’s Account(s) may be electronically recorded with or without the use of an automatic tone warning device.
7.9.2 The Customer further agrees to the use of such recordings and transcripts thereof as evidence by either party in any dispute or proceeding involving Customer or AXIS PRIME LTD.
7.9.3 The Customer acknowledges that AXIS PRIME LTD destroys such recordings at regular intervals in accordance with AXIS PRIME LTD’s established business procedures, and the Customer consents to such destruction.
7.10 USE OF MONIES
The Customer hereby grants AXIS PRIME LTD the right to pledge, repledge, invest or loan any funds, securities, currencies, and foreign currency or off-exchange transactions of the Customer held by AXIS PRIME LTD as margin or security. AXIS PRIME LTD is never obligated to deliver to the Customer the identical property delivered to or purchased for any Account of the Customer.
7.11 TECHNOLOGY AND COMMUNICATIONS
7.11.1 AXIS PRIME LTD and/or its third-party service providers provide trading technology for use by the Customer in connection with Customer’s transactions with AXIS PRIME LTD. This trading technology includes the Trading Platform, web applications, application program interfaces, software, software code, programs, protocols, and displays (collectively “Technology”) for trading, analyzing trades and markets, and building automated trading systems.
7.11.2 AXIS PRIME LTD provides the Technology “as is” and without any express or implied warranties of merchantability, fitness for a particular purpose, or other warranties.
7.11.3 AXIS PRIME LTD is not liable for the operation and/or performance of any automated trading system developed with Technology, or for any malfunctions of Technology, or for any delays or interruptions in the transmission of orders resulting from breakdown, excessive call volume, or failure of transmission or communication equipment on the Internet or otherwise, including, but not limited to, communications problems, computer software or hardware breakdowns, malfunctions, and telecommunications problems.
8. MISCELLANEOUS
8.1 BINDING EFFECT
8.1.1 Regardless of any personnel changes at AXIS PRIME LTD or its successors, assigns, or affiliates, this Agreement shall be continuous and shall cover, individually and collectively, all accounts opened and/or reopened by the Customer with AXIS PRIME LTD.
8.1.2 This Agreement, including all authorizations, shall benefit AXIS PRIME LTD and its successors and assigns, whether by merger, consolidation, or otherwise, and shall bind the Customer.
8.1.3 The Customer ratifies all transactions with AXIS PRIME LTD that occurred prior to the date of this Agreement and agrees that the terms of this Agreement shall govern the Customer’s rights and obligations with respect to those transactions.
8.2 TERMINATION
This Agreement may be terminated at any time by the Customer and shall remain in effect until termination when the Customer has no open position(s) and no liabilities held by or owed to AXIS PRIME LTD upon the actual receipt by AXIS PRIME LTD of written notice of termination via email, or at any time whatsoever by AXIS PRIME LTD upon the transmission of written notice of termination to the Customer; provided, however, that such termination shall not relieve the Customer of any obligations incurred prior to termination.
8.3 ACCEPTANCE
AXIS PRIME LTD shall not be deemed to have accepted this Agreement nor does it become a legally binding contract between the Customer and AXIS PRIME LTD until AXIS PRIME LTD verifies and approves the Customer’s information.
8.4 INDEMNIFICATION
The Customer agrees to indemnify and hold AXIS PRIME LTD, its affiliates, employees, agents, successors and assigns harmless from and against any and all liabilities, losses, damages, costs, and expenses, including attorney’s fees, incurred by AXIS PRIME LTD as a result of the Customer's failure to fully and timely perform the Customer’s responsibilities hereunder or if any of the representations and warranties are not accurate.
8.4 FORCE MAJEURE
AXIS PRIME LTD shall not be liable to the Customer for any claims, losses, damages, costs or expenses, including attorney’s fees, caused, directly or indirectly, by any events, actions or omissions, including, without limitation, claims, losses, damages, costs or expenses, including attorney’s fees, resulting from civil unrest, war, insurrection, international intervention, governmental action (including, without limitation, exchange controls, forfeitures, nationalizations), and natural disasters.
8.6 TERMS AND TITLES
8.6.1 The terms “AXIS PRIME LTD”, “AXIS PRIME”, and/or “the Company” encompasses AXIS PRIME LTD as well as its affiliates, divisions, successors, and assigns.
8.6.2 The term “Customer” refers to the party (or parties) executing the Agreement, and the term “Agreement” refers to all other agreements and authorizations executed by the Customer in connection with the maintenance of Customer’s Account with AXIS PRIME LTD, regardless of when executed.
8.7 UTILIZATION OF AXIS PRIMELTD’S WEBSITES
8.7.1 The term “Website” refers to https://www.axisprime.com/. The Website provides content and information to the Customer. The website’s content is provided as a courtesy, but it may be inaccurate or outdated.
8.7.2 The Customer agrees to always rely on the Customer’s transaction confirmations and account statements as the account’s official records. This information is not associated with a particular account.
8.7.3 The term “Information” consists of market data, news, research, financial analysis, commentary, and tools provided by third parties to AXIS PRIME and provided to the Customer by the Company.
8.7.4 The information on the website is derived from credible sources, but its accuracy cannot be guaranteed. The information provided on our websites is not tailored to the Customer, and the Customer acknowledges that the information provided to the Customer does not constitute a recommendation regarding the purchase and/or sale of any trading product.
8.7.5 AXIS PRIME LTD may change, revise, modify, add, upgrade, remove, or discontinue any portion of its Website without notifying the Customer. The website may contain links to websites operated by third parties.
8.7.6 AXIS PRIME LTD is not responsible for the website’s information and/or content.
8.8 MARKET DATA, NEWS, AND OTHER INFORMATION
The Customer agrees that the market data, news, and other information accessible through our Website are for personal use only and that the Customer will not retransmit or republish this information in any form without the prior written consent of AXIS PRIME LTD.
8.8.1 No provision of this Agreement may be waived or amended unless the waiver or amendment is in writing and signed by the Customer and an authorized officer of AXIS PRIME LTD.
8.8.2 No waiver or amendment of this Agreement may be implied from any course of trading between the parties or from any failure by AXIS PRIME LTD or its agents to assert its rights under this Agreement on any occasion or series of occasions.
8.8.3 This Agreement, any attachments thereto, and the terms and conditions contained in statements and confirmations constitute the entire agreement between the parties with respect to the subject matter of this Agreement.
8.8.4 The validity of the remaining provisions and conditions shall not be affected thereby, and this Agreement shall be carried out as if such invalid or unenforceable provision or condition had never been included.
8.9 TRANSFER AND ASSIGNMENT OF ACCOUNTS
The Customer grants AXIS PRIME LTD permission to transfer and assign the Customer’s account to a futures commission merchant or another legal entity. The Customer may not transfer or assign this Agreement without the prior written consent of LTD. Any purported assignment by the Customer in violation of this clause is void, null, and unenforceable.
9. GOVERNING LAW
This Agreement is governed by the law of Saint Lucia and will be subject to the exclusive jurisdiction of the Saint Lucia Courts.
10. FALSE OR FRAUDULENT WEBSITE DOMAINS AND SOCIAL MEDIA REPRESENTATIONS
10.1 NO OFFICIAL SOCIAL MEDIA PRESENCE
AXIS PRIME does not operate and/or maintain any official social media accounts on any platform(s). Any account or profile appearing under the name “AXIS PRIME,” “AXIS PRIME LTD,” “AXIS PRIME FX,” or any variation or derivative thereof on platforms including, but not limited to, X (formerly Twitter), Facebook, Instagram, Snapchat, TikTok, WeChat, Threads, or any other current or future social media or messaging platform, is not affiliated with or authorized by AXIS PRIME in any manner.
10.2 AUTHORIZED COMMUNICATION CHANNELS
All official communications, announcements, and information from AXIS PRIME are exclusively disseminated through its official website domain https://www.axisprime.com/ and official email communications.
Clients and the general public are strongly advised to disregard any other source claiming to represent AXIS PRIME. Clients are urged to notify our support team of any social media accounts, pages, or online profiles that claim to represent, or impersonate our company. This includes any use of our name, branding, or associated materials.
Last Updated: February 2026
What Data is Collected?
Terms & Conditions
Last update: 2.11. 2026
1. AUTHORIZATION TO TRADE
The Customer’s application to open an account with AXIS PRIME LTD (trading as “AXIS PRIME”) binds them to the Terms and Conditions of this Agreement, and this action automatically acknowledges and accepts the Terms and Conditions listed below.
AXIS PRIME LTD may maintain one (1) or more accounts in the name of the Customer. It may also conduct transactions for the Customer’s account based on verbal, written, or electronic instructions from the Customer and its officers, partners, principals, employees, and/or other agents (hereinafter referred to as “Representatives”).
The Customer will bear the risk of all unauthorized instructions administered by their Representatives. The Customer will indemnify and hold AXIS PRIME LTD harmless from all claims, liabilities, losses, damages, fees, costs, and/or expenses relating to or arising from AXIS PRIME’s reliance on such instructions, including any improper, unauthorized, or fraudulent instructions by the Representatives, unless AXIS PRIME’s conduct was grossly negligent and/or willful.
All transactions between AXIS PRIME LTD and the Customer shall be governed by the terms of this Agreement, as amended from time to time.
2. ACCOUNTS
2.1 ACCOUNT APPROVALS AND MAINTENANCE
AXIS PRIME LTD reserves the right, in its sole and absolute discretion, to reject the Customer’s application and/or close the Customer’s account for any reason. Customers will be required to provide additional information and/or documentation to AXIS PRIME LTD. This is done to allow AXIS PRIME LTD to continue servicing the Customer’s account.
At any time, at its sole and absolute discretion, AXIS PRIME LTD may restrict trading, disbursements, and/or transfers administered by the Customer. The Agreement may be amended, changed, revised, supplemented, and/or modified at any time by AXIS PRIME LTD. The most recent version of the Agreement will be published on the website. This Agreement cannot be modified by the Customer’s verbal and/or written statements or amendments without the prior written consent of the General Counsel of AXIS PRIME LTD.
2.2 RESTRICTED TERRITORIES
AXIS PRIME LTD reserves the right to restrict access to all and/or a portion of the Website and/or Services in the future with respect to certain jurisdictions. The Customer acknowledges and agrees that AXIS PRIME LTD is not liable if the country in which the Customer resides or is located becomes restricted or blocked.
Restricted Territories include, but are not limited to, the following:
Afghanistan, Australia, Congo, Crimea, Cyprus, Democratic Republic of the Congo, Donetsk, Iran, Iraq, North Korea, Lebanon, Luhansk, Myanmar, New Zealand, Republic of the Congo, Russia, Saint Lucia, Somalia, South Sudan, Sri Lanka, Sudan, Syrian Arab Republic, Tunisia, Vanuatu, Virgin Islands, Yemen, Zimbabwe.
The Customer acknowledges and agrees that accounts are only separated in the books and records of AXIS PRIME LTD. The Customer also acknowledges that their funds are not insured and are deposited with a liquidity provider chosen at the sole discretion of AXIS PRIME LTD.
2.3 MARGINS AND DEPOSIT REQUIREMENTS
The Customer shall provide and maintain margin in such amounts and in such forms as AXIS PRIME, in its sole discretion, may require.
AXIS PRIME LTD may require the Customer to deposit additional margin via immediate wire transfer when and as required by the Company and will immediately meet all margin calls in such mode of transmission as AXIS PRIME LTD shall, in its sole discretion, designate. AXIS PRIME LTD may, at its sole discretion, limit the amount and/or total number of open positions that the Customer may acquire or maintain at AXIS PRIME LTD.
AXIS PRIME LTD reserves the right to close Customer’s accounts whenever deemed necessary. AXIS PRIME LTD is not liable for any loss and/or damage caused, directly nor indirectly, by any events, actions or omissions, including – but not limited to – loss or damage caused, directly or indirectly, by any delays or inaccuracies in the transmission of orders and/or information due to a breakdown in or failure of any transmission or communication facilities.
2.4 ROLLOVERS
At the sole discretion of AXIS PRIME LTD, the terms and/or methods for delivering, offsetting, or rolling over the Customer’s open positions may vary from Customer to Customer.
The Customer acknowledges and agrees that any positions held in the Customer’s account at 00:00 (server time) may be rolled over to the following settlement date, and the account may be debited or credited for the interest differential for the rollover period.
2.5 SETTLEMENT DATE OFFSET INSTRUCTIONS
If the Customer fails to meet their obligations (such as providing funds, instructions, and/or delivery documents) by the specified time, AXIS PRIME LTD reserves the right to take immediate action, without prior notice or request to the Customer. This includes, but is not limited to, offsetting the Customer’s position(s), rolling over the Customer’s position(s) into the next settlement period, or making or receiving delivery on behalf of the Customer, under terms and methods deemed reasonable by AXIS PRIME LTD in its sole discretion. In such cases, AXIS PRIME LTD may, at its discretion, block the Customer from taking further actions on their account(s), and proceed with the necessary actions without asking for permission or instructions from the Customer. This may be done to protect AXIS PRIME’s interests, ensure proper settlement, or prevent any further risk, as deemed appropriate by AXIS PRIME LTD.
2.5.1 Negative Balance Offset and Withdrawal Restriction
If at any time the Client’s trading account balance becomes negative, the Client shall be required to fully offset the negative balance by depositing additional funds or through realized profits on the account before any request for withdrawal of funds can be processed or honored by the Company.
No withdrawals of any funds (including profits, credits, or margin releases) will be permitted while any negative balance remains on the Client’s account.
Once the Client’s account balance has been restored to zero or a positive amount, withdrawal requests may be processed in accordance with the Company’s standard withdrawal procedures and timelines.
The Client further agrees that the Company shall have no obligation to process any withdrawal request until all outstanding negative balances have been fully satisfied, and the Company shall not be liable for any losses, costs, or damages arising from the enforcement of this provision.
2.6 LIQUIDATION OF ACCOUNTS
2.6.1 The Customer acknowledges the following account liquidation reasons:
death or judicial declaration of incompetency of the Customer;
filing of a petition in bankruptcy, or a petition for the appointment of a receiver, or the institution of any insolvency or similar proceeding by or against the Customer;
filing of an attachment against any of the Customer’s accounts carried by AXIS PRIME LTD;
insufficient margin or determination by AXIS PRIME LTD;
in its sole discretion, AXIS PRIME LTD may take one or more of the following actions, or any portion thereof:
sell or purchase any or all contracts, securities, or other property held or carried for the Customer; and
cancel any or all outstanding orders or contracts, or other commitments made with the Customer.
2.6.2 Any of the aforementioned actions may be taken without the demand for margin or additional margin, without prior notice of sale and/or purchase or other notice to the Customer, the Customer’s personal or appointed representatives, heirs, executors, administrators, trustees, legatees, or assigns, and regardless of whether the ownership interest is solely or jointly held.
3. CONSUMER REPRESENTATIONS
3.1 The Customer represents and warrants that:
The Customer is of sound mind, legal age, and legal competence;
The execution and delivery of this Agreement and all transactions contemplated hereby have been duly authorized by the Customer and will not violate any statute, rule, regulation, ordinance, charter, by-law, or pleading;
The Customer will pay all amounts due;
The Customer agrees to promptly notify AXIS PRIME LTD of any changes to their personal and/or contact information;
Customers are prohibited from engaging in transactions for the purpose of arbitrage or exploitation of temporary inaccuracies or technical discrepancies; and
The Customer warrants that the financial information disclosed to AXIS PRIME LTD in the application is an accurate reflection of the Customer’s current financial condition, and that AXIS PRIME will be promptly notified of any changes to such information.
3.2 The Customer represents and warrants that Gross Income, Total Assets, and Liabilities were correctly calculated when determining the Customer’s Net Worth.
3.3 The Customer represents and warrants that when determining the value of Total Assets, it included cash and/or cash equivalents, U.S. Government and Marketable securities, real estate owned (excluding primary residence), the cash value of life insurance, and other valuable assets.
3.4 The Customer represents and warrants that notes payable to banks (secured and unsecured), notes payable to relatives, real estate mortgages payable (excluding primary residence), and other debts were included in determining the value of liabilities.
3.5 The Customer represents and warrants that they have given careful consideration to the portion of their total assets that they consider to be risk capital. Additionally, the Customer is aware that risk capital is the amount of money the Customer is willing to risk. If lost, the Customer acknowledges that their lifestyle would not be affected in any way.
3.6 The Customer agrees to notify AXIS PRIME LTD immediately if the Customer’s financial condition changes such that the Customer’s net worth and/or risk capital decreases.
3.7 The Customer authorizes AXIS PRIME LTD and/or any agents acting on behalf of the Company to investigate the Customer’s credit standing and, in connection therewith, to contact such banks, financial institutions, and credit agencies as AXIS PRIME LTD deems appropriate to verify information regarding the Customer.
3.8 The Customer authorizes AXIS PRIME LTD to investigate the Customer’s current and past investment activity, as well as to contact futures commission merchants, exchanges, broker/dealers, banks, compliance data centers, and any other financial and investment institution that AXIS PRIME LTD deems appropriate.
3.9 Upon reasonable request made in writing to AXIS PRIME LTD by the Customer, the Customer shall be permitted to review any records maintained by AXIS PRIME LTD pertaining to the Customer’s credit standing. At the sole cost and expense of the Customer, such records may also be copied.
3.10 The Customer acknowledges that AXIS PRIME LTD may provide information (e.g., negative Account information of unsecured debts) regarding the Customer's performance under this Agreement to the agencies, which may have a negative impact on the Customer’s financial standing.
4. ORDER MANAGEMENT
4.1 REQUESTS FOR CANCELLATION AND MODIFICATION
4.1.1 The Customer recognizes that it may be impossible to cancel or modify an order.
4.1.2 The Customer acknowledges and agrees that, if an order cannot be canceled or modified, they are bound by any execution of the original order.
4.1.3 In the event that AXIS PRIME LTD is unable to cancel or modify an order, AXIS PRIME LTD is not liable.
4.1.4 The Customer acknowledges that attempts to modify, cancel, or replace an order may result in the order’s execution or the execution of duplicate orders. In addition, the Customer acknowledges that AXIS PRIME LTD’s systems do not prevent the execution of orders or the placement of duplicate orders, and that the Customer is responsible for all such executions.
4.1.5 The Customer agrees not to assume that any order has been executed or canceled until receiving confirmation from AXIS PRIME LTD regarding order execution. Prior to placing additional orders, the Customer is responsible for determining the status of any pending orders.
4.1.6 The Customer agrees to contact AXIS PRIME LTD if they are unsure of the status of an order.
4.1.7 The Customer agrees to review their online account statement that can be generated by them, regularly to confirm the status of their orders.
4.1.8 Market Outages and Exchange Disruptions
The Client acknowledges and agrees that the prices and liquidity made available by the Company are dependent on the availability of underlying markets, exchanges, liquidity providers, and third-party data feeds, including but not limited to the Chicago Mercantile Exchange (“CME”).
In the event that an underlying exchange or market experiences a delay, outage, suspension, technical failure, or any other disruption (a “Market Disruption Event”), the Company may, at its sole discretion and without liability:
suspend or restrict trading;
cease quoting prices;
reject, cancel, or delay execution of orders;
adjust pricing or execution parameters; and/or
take any other action reasonably required to protect market integrity and the interests of the Company and its clients.
The Client acknowledges that during a Market Disruption Event there may be no available market in which to execute Client orders, and the Company is under no obligation to provide pricing or execute orders during such periods.
The Company shall not be liable for any loss, cost, claim, or expense arising directly or indirectly from a Market Disruption Event, including but not limited to:
inability to place or close a trade;
delayed execution;
unavailability of prices;
widened spreads; or
slippage or price gaps.
The Company will act reasonably and in accordance with its Execution Policy; however, the Client acknowledges that the Company is not responsible for outages or disruptions originating from third-party exchanges, liquidity providers, or data sources.
Nothing in this clause obliges the Company to compensate or refund the Client for losses or missed trading opportunities that occur as a result of a Market Disruption Event.
4.2 DECLARATIONS AND CONFIRMATION
4.2.1 AXIS PRIME LTD will provide the Customer with an online login to view the Customer’s account at any time. AXIS PRIME LTD will not send trade confirmations through the mail.
4.2.2 Absence of objection shall automatically be construed as acceptance of all actions taken by AXIS PRIME LTD or its agents prior to the Customer’s receipt of said reports.
4.2.3 The lack of receipt of a trade confirmation by the Customer does not exempt the Customer from the obligation to object as outlined herein.
4.2.4 The Customer shall pay all charges (including – but not limited to – mark-ups and mark-downs, statement charges, idle Account charges, order cancellation charges, account transfer charges, introducing broker and money manager fees if applicable, and other charges) arising from AXIS PRIME LTD’s provision of services pursuant to this Agreement. AXIS PRIME LTD reserves the right to modify its fees without prior notice.
4.2.5 All fees shall be paid by the Customer as they are incurred, or as determined by AXIS PRIME LTD in its sole and absolute discretion. The Customer hereby authorizes AXIS PRIME LTD to debit his/her account for the amount of any such charge (s).
4.3 DEPOSITS AND WITHDRAWALS
4.3.1 AXIS PRIME LTD acknowledges and agrees to perform deposit and/or withdrawal transactions between the Customer’s AXIS PRIME LTD account, and another account held in the Customer’s name including trading account(s) and/or of which the Customer demonstrates clear ownership to AXIS PRIME LTD.
4.3.2 AXIS PRIME LTD may restrict the Customer’s withdrawal options to prevent money laundering, fraud, and other illegal activities.
4.3.3 Customers of AXIS PRIME LTD can withdraw their funds and benefits whenever necessary. To request a partial or full withdrawal from their account, the Customer must click “Withdrawal” on the AXIS PRIME LTD platform and follow the directions provided.
4.3.4 The Customer must be aware that AXIS PRIME LTD requires two (2) to five (5) business days to process withdrawal requests. It may take up to two (2) or three (3) business days for corresponding withdrawals to reach your credit card, bank account or wallet address.
4.3.5 If the Customer has any questions, they can contact the Customer Support team at AXIS PRIME. Only the same bank account, credit/debit card, or wallet that was used to deposit funds may be used for withdrawals.
4.3.6 AXIS PRIME LTD imposes a minimum withdrawal amount for any withdrawal request made by the Customer. If the requested withdrawal amount is below the minimum threshold reflected on the website, the Company reserves the right to reject or cancel the withdrawal request. The Customer agrees to ensure that the withdrawal amount meets or exceeds the minimum requirement and acknowledges that the Company may reject the withdrawal request. The Company reserves the right to amend the minimum withdrawal amount from time to time, with no notice provided to the Customer.
4.3.7 Additionally, the Customer may be required to provide additional information and documentation on their Source of Wealth and/or Source of Funds when withdrawing funds for additional verification(s), or as and when AXIS PRIME LTD deems appropriate.
4.4 RESPONSIBILITIES OF AXIS PRIME LTD
AXIS PRIME LTD shall not be liable for any losses resulting from the default of any agent or other party used by AXIS PRIME LTD in accordance with this agreement.
4.5 RISK OF CURRENCY FLUCTUATION
If the Customer directs AXIS PRIME LTD to enter into a transaction:
any profit or loss arising as a result of a fluctuation in the rates affecting such a transaction will be entirely for the Customer’s account and will be the sole responsibility of the Customer; and
all initial and subsequent margin deposits must be made in USD, or in another currency that AXIS PRIME LTD may, at its sole discretion, accept, in amounts determined by AXIS PRIME LTD at its sole and absolute discretion.
4.6 CROSS TRADE CONSENT
4.6.1 The Customer hereby acknowledges and agrees that AXIS PRIME LTD may act as the counterparty to the Customer for any trade entered for the undersigned’s account.
4.6.2 The undersigned hereby consents to any such transaction, subject to the limitations and conditions, if any, contained in the rules and regulations of any bank, institution, exchange or board of trade upon which such buy or sell orders are executed, and subject to the limitations and conditions contained in this Agreement.
5. COMMUNICATIONS
5.1 GENERAL COMMUNICATIONS.
Reports, statements, notices, and any other communications shall be transmitted to the Customer electronically by posting to the Customer’s online account or via email to the email address provided by the Customer during the account opening or to any other email address the Customer may designate from time to time to AXIS PRIME LTD.
5.2 EMAIL AND ELECTRONIC COMMUNICATIONS.
5.2.1 All emails sent to or from AXIS PRIME LTD may be monitored, reviewed, and/or disclosed to the Customer or the Customer’s intended recipient.
5.2.2 The Customer agrees to hold harmless AXIS PRIME LTD and any third party for any delay in email delivery, regardless of who caused the delay. The corporate email system of AXIS PRIME LTD may retain email sent to and from the Company’s email address.
5.2.3 The Customer agrees not to transmit orders for the purchase or sale of over-the-counter products via email. In addition, the Customer agrees that AXIS PRIME LTD is not liable for any actions taken or omissions to act as a result of any email message sent to AXIS PRIME LTD by the Customer.
5.2.4 Electronic communications with AXIS PRIME LTD via our website, or a wireless device can be reviewed, and disclosed to a third party. These messages may be stored by AXIS PRIME LTD.
5.3 STATEMENTS AND REPORTING
5.3.1 The Company shall make available to the Customer electronic account statements reflecting trading activity, open and closed positions, balances, margins, fees, and other relevant account information for the applicable reporting period
5.3.2 Statements shall be accessible to the Customer through the Company’s online trading platform and/or client portal. The Customer acknowledges that electronic access to statements constitutes delivery and receipt.
5.3.3 Account statements are provided for informational and record-keeping purposes only and do not constitute financial advice, a recommendation, or an assurance of performance. The Customer is responsible for reviewing all statements promptly and shall notify the Company in writing of any alleged discrepancy, error, or omission within forty-eight (48) hours of the statement being made available. Failure to notify the Company within this timeframe shall constitute acceptance of the statement as accurate and final.
5.3.4 The Company does not guarantee the accuracy or completeness of data originating from third-party liquidity providers, exchanges, pricing sources, or market data feeds. Statements may be subject to correction in the event of administrative, technical, or pricing errors.
5.3.5 The Company reserves the right to amend, restate, or correct any statement to reflect accurate account information, including where required due to system issues, market disruptions, or reconciliation adjustments.
5.3.6 Historical statements and transaction records shall be retained by the Company in accordance with applicable regulatory and record-keeping requirements and shall be made available to the Customer upon reasonable written request.
6. THIRD PARTIES
6.1 NO SEPARATE AGREEMENTS
6.1.1 The Customer acknowledges that no separate agreement with the Customer’s broker or any AXIS PRIME LTD employee and/or agent regarding the trading in the Customer’s account, including any agreement to guarantee profits or limit losses in the Customer’s account, is permitted. The Customer must immediately notify the Compliance Department of AXIS PRIME LTD in writing of any agreement of this nature.
6.1.2 The Customer acknowledges that any representations made by a third party regarding the Customer’s account that differs from the statements the Customer receives from AXIS PRIME LTD must be brought to the attention of AXIS PRIME LTD’s Compliance Department in writing immediately.
6.1.3 The Customer acknowledges that, unless the Customer has delegated discretion to another party by signing AXIS PRIME LTD’s limited power of attorney (“LPOA”), the Customer must authorize every transaction prior to its execution.
6.1.4 The Customer agrees to bring any disputed transactions to the attention of the AXIS PRIME LTD in accordance with the notice provisions of this Agreement.
6.1.5 The Customer agrees to indemnify and hold AXIS PRIME LTD harmless from any damage or liability resulting from the Customer’s failure to notify AXIS PRIME LTD within one (1) business day of any of the occurrences mentioned in this agreement. All notices required by this section shall be sent to the address listed for AXIS PRIME LTD on the Company’s website.
6.2 REVENUE SHARING DISCLOSURE
The Customer acknowledges that AXIS PRIME LTD may enter into revenue-sharing arrangements with or retain the services of any other third-party vendors in connection with technical support, back-office and operational support functions relating to Customer’s Accounts.
6.3 SHARING OF PERSONAL INFORMATION WITH INTRODUCING BROKERS/AFFILIATES
6.3.1 The Customer acknowledges and agrees that, where their account has been opened or linked using an Introducing Broker (“IB”) affiliate code, certain personal and account-related information will be shared with that IB.
6.3.2 Such information is limited to what is necessary for the IB to monitor referral activity, manage the business relationship, and calculate remuneration owed under the Company’s Affiliate Program.
6.3.3 The Customer’s acceptance of these Terms constitutes express consent to this sharing of information.
6.3.4 All such data processing and disclosures shall be conducted in accordance with the Company’s Privacy Policy and in compliance with applicable data protection legislation, including GDPR, UK GDPR, POPIA, and Saint Lucia data protection requirements.
7. COMPLIANCE
7.1 ANTI-MONEY LAUNDERING PROCEDURES
The Customer agrees and acknowledges that AXIS PRIME LTD may conduct the following procedures upon account opening and throughout the account's existence:
7.2 VERIFICATION PROCESSES
7.2.1 In accordance with anti-money laundering and countering the financing of terrorism requirements, AXIS PRIME LTD will identify and verify any individual who registers for its service(s). AXIS PRIME LTD is required to collect information such as – but not limited to – full legal name, date of birth, and residential address when a Customer opens an account. The Customer acknowledges and agrees that AXIS PRIME LTD reserves the right to close the account at its sole discretion due to verification results.
7.2.2 Email address verification:
After completing the sign-up form, the Customer will be prompted to verify their email address by clicking on an activation link which is sent to their email address. In the absence of this step, account access will be denied.
7.2.3 Two-factor authentication:
After completing the sign-up form, the Customer must enable two-factor authentication (“2FA”) on their account in order to access the account. AXIS PRIME LTD accounts are equipped with two-factor authentication to prevent unauthorized access attempts.
7.2.4 Verification of identity checks:
AXIS PRIME LTD may use third party providers to confirm any information the individual registers in order to complete the identity verification. AXIS PRIME LTD may verify the Customer’s information, requiring the Customer to provide official identification documents, proof of address, and/or additional documents that AXIS PRIME LTD will advise the Customer to submit when and as required.
7.2.5 Customer acknowledges that AXIS PRIME LTD may require additional verification checks (which may include requests for additional documents or information) at any time to satisfy routine security checks. AXIS PRIME LTD reserves the right to suspend the account and return any applicable balance if we are unable to verify the Customer’s registered details and if the Customer is unable and/or refuses to provide the requested documentation and/or information.
7.3 MONITORING
AXIS PRIME LTD may monitor account trading activity to investigate and/or identify possible money laundering.
7.3.1 The Customer agrees and acknowledges that the Customer is the exclusive owner and solely responsible, for the confidentiality and protection of the Customer’s account number(s) and password(s) that permit the Customer to place online orders and access AXIS PRIME LTD electronic trading system(s).
7.3.2 The Customer agrees to indemnify and hold harmless AXIS PRIME LTD if a third party utilizes the Customer’s confidential information and gives AXIS PRIME LTD instructions that are contrary to the Customer’s instructions.
7.3.3 The Customer shall notify AXIS PRIME LTD immediately in writing or via email of any loss, theft, and/or unauthorized use of the Customer’s account number and/or passwords.
7.4 INTELLECTUAL PROPERTY AND CONFIDENTIALITY
7.4.1 All copyright, trademark, trade secret, and/or other intellectual property rights in the AXIS PRIME LTD Trading Platform (hereinafter referred to as the “Trading Platform”) shall remain at all times the sole and exclusive property of AXIS PRIME LTD and/or its third party service providers, and Customers shall have no right and/or interest in the Trading Platform other than the right to access and use the Trading Platform as specified in this agreement.
7.4.2 The Customer acknowledges that the Trading Platform has been developed with considerable skill, time, and money, and is therefore confidential.
7.4.3 The Customer will protect the confidentiality of AXIS PRIME LTD and/or its third-party service providers by restricting Trading Platform access to its employees and agents on a need-to-access basis.
7.4.4 The Customer agrees not to publish, distribute, and/or otherwise make available to third parties any information derived from or related to the Trading Platform.
7.4.5 The Customer agrees not to copy, modify, decompile, reverse engineer, or create derivative works based on the Trading Platform or its operation.
7.6 NO ADVICE AND NO RECOMMENDATIONS.
7.6.1 The Customer is aware and acknowledges that AXIS PRIME LTD does not and will not provide investment, legal, and/or tax advice, or trading recommendations. The Customer acknowledges that AXIS PRIME LTD makes no representations regarding the tax consequences or treatment of contracts.
7.6.2 The Customer agrees that the Customer is a self-directed investor and that all orders placed are unsolicited and based on the Customer’s own investment decision or the investment decision of the Customer’s duly authorized representative if applicable.
7.6.3 The Customer agrees that neither AXIS PRIME LTD nor any of its employees may be the Customer’s duly authorized representative and that the Customer will neither solicit nor rely upon AXIS PRIME LTD or any of its employees for investment advice.
7.6.4 The Customer understands that the Customer is solely responsible for all orders entered, including but not limited to trade qualifiers, the number of trades entered, the suitability of any trade(s), investment strategies, and risks associated with each trade, and will not hold AXIS PRIME LTD or any of its employees liable for those investment decisions.
7.6.5 The Customer agrees to indemnify and hold harmless AXIS PRIME LTD and its officers, directors, employees, agents, and affiliates from all and any liability, financial or otherwise, or expense (including attorneys' fees and disbursements), incurred as a result of any losses or damages. As a result of any decisions, instructions, transactions, or strategies employed in the Customer's account by the Customer or the Customer's duly authorized representative, or as a result of any breach by the Customer of any of the covenants, representations, acknowledgments, or warranties contained herein, the Customer may incur losses.
7.7 TRADING RECOMMENDATIONS
7.7.1 The Customer acknowledges that:
Any market recommendations and information communicated to the Customer by AXIS PRIME LTD or by any person within the company, does not constitute an offer to sell or the solicitation of an offer to buy any contract; such recommendation and information, although based on information obtained from sources believed by AXIS PRIME LTD to be reliable, may be based solely on a broker's opinion and that such information may be inaccurate; and
Any market recommendations and information communicated to the Customer
7.7.2 The Customer recognizes that AXIS PRIME LTD and/or its officers, directors, affiliates, associates, stockholders, or representatives may have a position in or intend to buy or sell securities that are the subject of market recommendations provided to the Customer. In addition, the market position of AXIS PRIME LTD or any such officer, director, affiliate, associate, stockholder, or representative may not be consistent with the recommendations provided by AXIS PRIME LTD to the Customer.
7.8 RISK RECOGNITION
7.8.1 The Customer acknowledges that investments in leveraged transactions are speculative, involve a high degree of risk, and are only suitable for those able to assume the risk of losing their margin deposit.
7.8.2 The Customer acknowledges that due to the low margin normally required for trading over-the-counter contracts, price fluctuations in contracts may result in the loss of the Customer’s margin deposit.
7.8.3 The Customer warrants that Customer is willing and able, financially and otherwise, to assume the risk of trading, and in consideration of AXIS PRIME LTD carrying their Account(s), the Customer agrees not to hold AXIS PRIME LTD liable for losses incurred as a result of following its trading recommendations or suggestions or those of its employees, agents, or representatives.
7.8.4 The Customer acknowledges that profit and/or loss assurances are impossible in trading.
7.8.5 The Customer acknowledges that the Customer has not received any such guarantees from AXIS PRIME LTD, any of its representatives, or any introducing agent(s) or other entity with whom the Customer is conducting their AXIS PRIME LTD Account, and that the Customer has not entered into this agreement in consideration of or reliance on any such guarantees or similar representations.
7.9 RECORDINGS
7.9.1 The Customer agrees and acknowledges that all conversations between the Customer and AXIS PRIME LTD personnel regarding Customer’s Account(s) may be electronically recorded with or without the use of an automatic tone warning device.
7.9.2 The Customer further agrees to the use of such recordings and transcripts thereof as evidence by either party in any dispute or proceeding involving Customer or AXIS PRIME LTD.
7.9.3 The Customer acknowledges that AXIS PRIME LTD destroys such recordings at regular intervals in accordance with AXIS PRIME LTD’s established business procedures, and the Customer consents to such destruction.
7.10 USE OF MONIES
The Customer hereby grants AXIS PRIME LTD the right to pledge, repledge, invest or loan any funds, securities, currencies, and foreign currency or off-exchange transactions of the Customer held by AXIS PRIME LTD as margin or security. AXIS PRIME LTD is never obligated to deliver to the Customer the identical property delivered to or purchased for any Account of the Customer.
7.11 TECHNOLOGY AND COMMUNICATIONS
7.11.1 AXIS PRIME LTD and/or its third-party service providers provide trading technology for use by the Customer in connection with Customer’s transactions with AXIS PRIME LTD. This trading technology includes the Trading Platform, web applications, application program interfaces, software, software code, programs, protocols, and displays (collectively “Technology”) for trading, analyzing trades and markets, and building automated trading systems.
7.11.2 AXIS PRIME LTD provides the Technology “as is” and without any express or implied warranties of merchantability, fitness for a particular purpose, or other warranties.
7.11.3 AXIS PRIME LTD is not liable for the operation and/or performance of any automated trading system developed with Technology, or for any malfunctions of Technology, or for any delays or interruptions in the transmission of orders resulting from breakdown, excessive call volume, or failure of transmission or communication equipment on the Internet or otherwise, including, but not limited to, communications problems, computer software or hardware breakdowns, malfunctions, and telecommunications problems.
8. MISCELLANEOUS
8.1 BINDING EFFECT
8.1.1 Regardless of any personnel changes at AXIS PRIME LTD or its successors, assigns, or affiliates, this Agreement shall be continuous and shall cover, individually and collectively, all accounts opened and/or reopened by the Customer with AXIS PRIME LTD.
8.1.2 This Agreement, including all authorizations, shall benefit AXIS PRIME LTD and its successors and assigns, whether by merger, consolidation, or otherwise, and shall bind the Customer.
8.1.3 The Customer ratifies all transactions with AXIS PRIME LTD that occurred prior to the date of this Agreement and agrees that the terms of this Agreement shall govern the Customer’s rights and obligations with respect to those transactions.
8.2 TERMINATION
This Agreement may be terminated at any time by the Customer and shall remain in effect until termination when the Customer has no open position(s) and no liabilities held by or owed to AXIS PRIME LTD upon the actual receipt by AXIS PRIME LTD of written notice of termination via email, or at any time whatsoever by AXIS PRIME LTD upon the transmission of written notice of termination to the Customer; provided, however, that such termination shall not relieve the Customer of any obligations incurred prior to termination.
8.3 ACCEPTANCE
AXIS PRIME LTD shall not be deemed to have accepted this Agreement nor does it become a legally binding contract between the Customer and AXIS PRIME LTD until AXIS PRIME LTD verifies and approves the Customer’s information.
8.4 INDEMNIFICATION
The Customer agrees to indemnify and hold AXIS PRIME LTD, its affiliates, employees, agents, successors and assigns harmless from and against any and all liabilities, losses, damages, costs, and expenses, including attorney’s fees, incurred by AXIS PRIME LTD as a result of the Customer's failure to fully and timely perform the Customer’s responsibilities hereunder or if any of the representations and warranties are not accurate.
8.4 FORCE MAJEURE
AXIS PRIME LTD shall not be liable to the Customer for any claims, losses, damages, costs or expenses, including attorney’s fees, caused, directly or indirectly, by any events, actions or omissions, including, without limitation, claims, losses, damages, costs or expenses, including attorney’s fees, resulting from civil unrest, war, insurrection, international intervention, governmental action (including, without limitation, exchange controls, forfeitures, nationalizations), and natural disasters.
8.6 TERMS AND TITLES
8.6.1 The terms “AXIS PRIME LTD”, “AXIS PRIME”, and/or “the Company” encompasses AXIS PRIME LTD as well as its affiliates, divisions, successors, and assigns.
8.6.2 The term “Customer” refers to the party (or parties) executing the Agreement, and the term “Agreement” refers to all other agreements and authorizations executed by the Customer in connection with the maintenance of Customer’s Account with AXIS PRIME LTD, regardless of when executed.
8.7 UTILIZATION OF AXIS PRIMELTD’S WEBSITES
8.7.1 The term “Website” refers to https://www.axisprime.com/. The Website provides content and information to the Customer. The website’s content is provided as a courtesy, but it may be inaccurate or outdated.
8.7.2 The Customer agrees to always rely on the Customer’s transaction confirmations and account statements as the account’s official records. This information is not associated with a particular account.
8.7.3 The term “Information” consists of market data, news, research, financial analysis, commentary, and tools provided by third parties to AXIS PRIME and provided to the Customer by the Company.
8.7.4 The information on the website is derived from credible sources, but its accuracy cannot be guaranteed. The information provided on our websites is not tailored to the Customer, and the Customer acknowledges that the information provided to the Customer does not constitute a recommendation regarding the purchase and/or sale of any trading product.
8.7.5 AXIS PRIME LTD may change, revise, modify, add, upgrade, remove, or discontinue any portion of its Website without notifying the Customer. The website may contain links to websites operated by third parties.
8.7.6 AXIS PRIME LTD is not responsible for the website’s information and/or content.
8.8 MARKET DATA, NEWS, AND OTHER INFORMATION
The Customer agrees that the market data, news, and other information accessible through our Website are for personal use only and that the Customer will not retransmit or republish this information in any form without the prior written consent of AXIS PRIME LTD.
8.8.1 No provision of this Agreement may be waived or amended unless the waiver or amendment is in writing and signed by the Customer and an authorized officer of AXIS PRIME LTD.
8.8.2 No waiver or amendment of this Agreement may be implied from any course of trading between the parties or from any failure by AXIS PRIME LTD or its agents to assert its rights under this Agreement on any occasion or series of occasions.
8.8.3 This Agreement, any attachments thereto, and the terms and conditions contained in statements and confirmations constitute the entire agreement between the parties with respect to the subject matter of this Agreement.
8.8.4 The validity of the remaining provisions and conditions shall not be affected thereby, and this Agreement shall be carried out as if such invalid or unenforceable provision or condition had never been included.
8.9 TRANSFER AND ASSIGNMENT OF ACCOUNTS
The Customer grants AXIS PRIME LTD permission to transfer and assign the Customer’s account to a futures commission merchant or another legal entity. The Customer may not transfer or assign this Agreement without the prior written consent of LTD. Any purported assignment by the Customer in violation of this clause is void, null, and unenforceable.
9. GOVERNING LAW
This Agreement is governed by the law of Saint Lucia and will be subject to the exclusive jurisdiction of the Saint Lucia Courts.
10. FALSE OR FRAUDULENT WEBSITE DOMAINS AND SOCIAL MEDIA REPRESENTATIONS
10.1 NO OFFICIAL SOCIAL MEDIA PRESENCE
AXIS PRIME does not operate and/or maintain any official social media accounts on any platform(s). Any account or profile appearing under the name “AXIS PRIME,” “AXIS PRIME LTD,” “AXIS PRIME FX,” or any variation or derivative thereof on platforms including, but not limited to, X (formerly Twitter), Facebook, Instagram, Snapchat, TikTok, WeChat, Threads, or any other current or future social media or messaging platform, is not affiliated with or authorized by AXIS PRIME in any manner.
10.2 AUTHORIZED COMMUNICATION CHANNELS
All official communications, announcements, and information from AXIS PRIME are exclusively disseminated through its official website domain https://www.axisprime.com/ and official email communications.
Clients and the general public are strongly advised to disregard any other source claiming to represent AXIS PRIME. Clients are urged to notify our support team of any social media accounts, pages, or online profiles that claim to represent, or impersonate our company. This includes any use of our name, branding, or associated materials.
Last Updated: February 2026
